Terms of Use Accommodation Terms and Conditions

Accommodation Terms and Conditions

July 1, 2024

Article 1 (Scope of Application)

1. The accommodation contract and related agreements concluded between this Hotel and its guests shall be governed by these terms and conditions, and matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.
2. Notwithstanding the provisions of the preceding paragraph, if the Hotel agrees to special terms and conditions within the limits of laws and customs, those special terms and conditions shall take precedence.

Article 2 (Application for Accommodation Contract)

1. Anyone wishing to make a reservation at this Hotel must provide the following information to the Hotel:
- (1) Names of guests and number of guests
- (2) Date of stay and time of arrival
- (3) Accommodation charges (in principle, based on the basic accommodation charges, service charges, and taxes listed in Appendix 1.)
- (4) a. Name of applicant and their contact information b. Name and contact information of the person who will pay the accommodation fee
- (5) Other matters that the Hotel deems necessary
2. If a guest requests to extend their stay beyond the date specified in item 2 of the preceding paragraph, the Hotel will treat this request as a new application for a new accommodation contract at the time the request is made.

Article 3 (Formation of Accommodation Contract, etc.)

1. The accommodation contract shall be concluded when the Hotel approves the application described in the preceding article. However, this shall not apply if the Hotel proves that it did not approve the application.
2. When a lodging contract is concluded pursuant to the provisions of the preceding paragraph, you will be required to pay a deposit determined by the Hotel, up to the amount of the lodging charges for the lodging period, by the date specified by the Hotel.
3. The deposit will be applied to the accommodation charges that the guest is ultimately required to pay. If circumstances arise that require the application of Articles 6 and 18, the deposit will be applied to the penalty fee first, followed by compensation for damages. Any remaining balance will be refunded when the charges are paid in accordance with Article 12.
4. If the deposit specified in paragraph 2 is not paid by the date designated by the Hotel in accordance with the provisions of that paragraph, the accommodation contract shall become invalid.
However, this applies only if the Hotel has notified the guest of the deadline for payment of the deposit.

Article 4 (Special agreement waiving the requirement for payment of an application fee)

1. Notwithstanding the provisions of Article 2, Paragraph 2, the Hotel may agree to a special agreement that waives the requirement to pay the deposit specified in the said paragraph after the contract has been concluded.
2. If the Hotel does not request payment of the deposit specified in Article 2, Paragraph 2, when accepting an application for accommodation, and does not specify a payment deadline for said deposit, it will be treated as if the special agreement in the preceding paragraph has been agreed upon.

Article 5 (Refusal to conclude a lodging contract)

Our Hotel reserves the right to refuse to enter into a lodging contract in the following cases:

(1) When the accommodation application does not comply with these terms and conditions.
(2) When there are no rooms available due to full occupancy.
(3) When it is deemed that a person seeking accommodation is likely to engage in any conduct in connection with their stay that violates laws and regulations, public order, or good morals.
(4) When a person seeking accommodation is found to fall under any of the following categories (a) to (c):
- (i) Organized crime groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as "organized crime groups"), members of organized crime groups as defined in Article 2, Item 6 of the same Act (hereinafter referred to as "organized crime group members"), quasi-members of organized crime groups, or persons related to organized crime groups or other anti-social forces.
- (b) When the corporation or other organization is controlled by a yakuza group or its members.
- (c) A corporation whose officers include any member of an organized crime group.
(5) When a person intending to stay at the hotel is likely to cause significant inconvenience to other guests, or when such behavior or actions occur.
(6) When the person seeking accommodation is a patient with a specified infectious disease as defined in Article 2, Paragraph 6 of the Hotel Business Act (Act No. 138 of 1948).
(7) When a person seeking accommodation makes a physical attack (assault, injury), a psychological attack (threats, slander, libel, insult, abusive language), a demand for prostration, or any other act in which the means and manner of fulfilling the demand are inappropriate in light of the validity of the content of the demand, or when a person makes an unreasonable demand, such as an unfair discount, transportation not included in the contract, or other excessive service, or when it is determined that the person has previously made a similar act at this Hotel or another Hotel.
(8) When it is not possible to provide accommodation due to natural disasters, facility malfunctions, or other unavoidable circumstances.
(9) In addition to (7), when the provisions of the Ministry of Health, Labour and Welfare Ordinance (Article 5 of the Hotel Business Act, "Specific Request Acts") and the provisions of the Hotel Business Act Enforcement Ordinance established by the prefecture apply.

Article 6 (Cancellation of contract by guests)

1. Guests may cancel their accommodation contract by notifying the Hotel.
2. If a Hotel cancels all or part of the accommodation contract due to reasons attributable to the guest (excluding cases where the Hotel has specified a payment deadline for the deposit and requested payment in accordance with Article 3, Paragraph 2, and the guest cancels the accommodation contract before that payment), the hotel will charge a cancellation fee as specified in Appendix 2. However, this applies only if the Hotel has agreed to a special agreement under Article 4, Paragraph 1, and has informed the guest of their obligation to pay a cancellation fee if they cancel the accommodation Hotel when agreeing to that special agreement.
3. If a guest does not arrive by 8:00 PM on the day of their stay (or two hours after the specified arrival time if one has been specified in advance) without contacting the Hotel may consider the reservation to have been canceled by the guest.

Article 7 (Hotel's Right to Terminate Contract)

1. This Hotel may cancel the accommodation contract in the following cases:
- (1) When it is deemed that a guest may engage in or has engaged in any act in connection with their stay that violates laws and regulations, public order, or good morals.
- (2) When a guest is deemed to fall under any of the following categories (a) through (c):
  - (i) Gangs, gang members, quasi-gang members, or other anti-social violent groups
  - (b) When the corporation or other organization is controlled by a yakuza or a member of a yakuza.
  - (c) A corporation in which one of its officers is a member of an organized crime group.
- (3) When a guest is likely to cause significant inconvenience to other guests, or when a guest speaks or does something that is likely to cause significant inconvenience to other guests.
- (4) When a guest is a patient with a specific infectious disease, or has any other illness that may be contracted through infection.
- (5) When a guest makes a physical attack (assault, injury), a psychological attack (threats, slander, libel, insult, abusive language), a demand for prostration, or any other act in which the means or manner of fulfilling the demand are inappropriate in light of the reasonableness of the content of the demand, or when a guest makes an unreasonable demand, such as an unfair discount, transportation not included in the contract, or other excessive services, or when it is determined that the guest has made similar acts at this Hotel or other Hotel in the past.
- (6) When it is not possible to provide accommodation due to force majeure such as a natural disaster.
- (7) In addition to (5), when the case falls under the provisions of the Ministry of Health, Labour and Welfare Ordinance (Article 5 of the Hotel Business Act, "Specific Request Acts") and the Hotel Business Act Enforcement Ordinance established by the prefecture.
- (8) When smoking outside of designated areas, vandalizing fire safety equipment, or otherwise failing to comply with the prohibited items in the Hotel's rules of use (limited to those necessary for fire prevention).
2. If the Hotel cancels the accommodation contract based on the proposal in the preceding paragraph, the hotel will not charge for any accommodation services that the guest has not yet received.

Article 8 (Registration of Accommodation)

1. Guests are required to register the following information at the Hotel's front desk on the day of their stay.
- (1) Name, age, address, and occupation of the guest
- (2) For foreign nationals who do not have an address in Japan, nationality, place of entry and date of entry, and a copy of their passport.
- (3) Departure date and scheduled departure time
- (4) Other matters deemed necessary by the Hotel
2. If a guest intends to pay the charges stipulated in Article 12 using a method other than currency, such as a lodging voucher or credit card, they must present these in advance at the time of registration as described in the preceding paragraph.

Article 9 (Time of use of guest rooms)

1. Guests may use their Hotel rooms from 2:00 PM to 11:00 AM the following day. However, for guests staying multiple nights, they may use the room all day, excluding the arrival and departure days.
2. Notwithstanding the provisions of the preceding paragraph, this Hotel may allow the use of guest rooms outside the hours specified in that paragraph. In this case, an additional charge will apply.
3. In addition, depending on the accommodation plan, etc., additional charges may be set that differ from the provisions mentioned above.

Article 10 (Compliance with Usage Rules)

Guests are required to abide by the rules and regulations set forth and displayed within the Hotel Hotel on the Hotel .

Article 11 (Business Hours)

The operating hours for Hotel main facilities will be announced on our Hotel website and through notices posted in various locations. Please note that operating hours may be temporarily changed if necessary. In such cases, we will inform you promptly.

Article 12 (Payment of Fees)

1. The breakdown of accommodation charges payable by guests is as shown in Appendix 1.
2. Payment for the accommodation charges and other fees mentioned in the preceding paragraph shall be made at the front desk upon check-in by the guest or when requested by the Hotel, using cash, vouchers, accommodation vouchers, credit cards, or other equivalent methods.
3. Even if a guest chooses not to stay in a room after the Hotel has provided it and made it available, the accommodation fee will still be charged.

Article 13 (Hotel's Responsibility)

1. The Hotel will compensate guests for any damages incurred in the performance of the accommodation contract and related contracts, or as a result of non-performance thereof. However, this shall not apply if the damage is not attributable to the Hotel.
2. Our Hotel regularly conducts fire safety inspections in accordance with the Fire Service Act, but we are also insured under a hotel liability insurance policy to deal with any potential fires or other incidents.

Article 14 (Handling of situations where the contracted guest room cannot be provided)

1. If the Hotel is unable to provide a guest with the room they have contracted, it will, with the guest's consent, arrange alternative accommodation under the same conditions as far as possible.
2. Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange alternative accommodation, it will pay the guest compensation equivalent to the cancellation fee, and this compensation will be applied to the amount of damages. However, if the inability to provide a room is not attributable to the Hotel, no compensation will be paid.

Article 15 (Handling of deposited goods, etc.)

1. If any loss, damage, or other harm occurs to items, cash, or valuables deposited with the front desk by a guest, the Hotel will compensate for the damage unless it is due to force majeure. However, in the case of cash and valuables, if the Hotel requests the guest to declare the type and value of such items and the guest fails to do so, the Hotel will compensate for the damage up to a maximum of 150,000 yen.
If any items, cash, or valuables brought into the Hotel by a guest and not deposited with the front desk are lost, damaged, or otherwise harmed due to the Hotel's willful misconduct or negligence, the Hotel will compensate for the damage as appropriate. However, for items whose type and value were not declared in advance by the guest, the Hotel will compensate for the damage up to a maximum of 150,000 yen, except in cases of willful misconduct or gross negligence on the part of the Hotel .

Article 16 (Storage of guests' luggage or personal belongings)

1. If a guest's luggage arrives at the Hotel prior to their stay, the Hotel will only be responsible for its safekeeping if it has been agreed upon in advance, and will hand it over to the guest when they check in at the front desk.
2. If a guest leaves luggage or personal belongings behind at the Hotel after checking out, the Hotel will, in principle, wait for contact from the owner and request their instructions. If no contact is received from the owner, the Hotel will handle the items in accordance with its prescribed management procedures, based on the Lost Property Act and the instructions and guidance of the local police station. Please note that cash and valuables will be kept for 7 days including the day they are found, after which they will be handed over to the nearest police station. Other items will be disposed of after 3 months.
However, food and beverages, magazines, items that may impair hygiene, and other items equivalent to waste will be disposed of the following day, even if they are still within the storage period.
3. In the cases of the preceding two paragraphs, the responsibility for the safekeeping of guests' luggage or personal belongings shall be governed by the provisions of Article 15, paragraph 1 in the case of paragraph 1, and by the provisions of Article 15, paragraph 2 in the case of paragraph 2.

Article 17 (Responsibility for Parking)

When guests use the Hotel's parking lot or affiliated parking lots, or when guests use parking lots recommended by the Hotel, the Hotel only provides the parking space and guidance; it does not assume responsibility for the management of the vehicle. However, the hotel will be liable for compensation if damage is caused due to the Hotel's willful misconduct or negligence.

Article 18 (Responsibilities of Guests)

If the Hotel suffers damage due to the intentional act or negligence of a guest, the guest shall compensate the Hotel for such damage.

Article 19 (Amendment of Terms and Conditions)

1. These terms and conditions constitute standard terms and conditions under the Civil Code, and each provision of these terms and conditions may be amended in accordance with the provisions of the Civil Code if it is in the general interest of the guests or if there are reasonable grounds to necessitate such amendment.
2. Any changes to these Terms and Conditions will be posted on the Hotel website and will take effect from the effective date specified at the time of posting. When these Terms and Conditions are changed, we will provide a written notice detailing the changes or an announcement on the television in your room.

[Appendix 1]
Breakdown of accommodation charges (related to Article 2, Paragraph 1 and Article 12, Paragraph 1)

Total amount payable by the guest	Accommodation rates	① Basic accommodation fee (room rate (or room rate + breakfast))
	Accommodation rates	② Service charge
	Additional charges	③ Food and beverage and other usage fees
	Additional charges	④ Service charge
	tax	Consumption tax etc.
	tax	Accommodation tax (Tokyo only)

remarks

1. The basic accommodation fee and service charge will be the rates set by our Hotel.
2. If the tax system is revised, the revised provisions shall apply.

[Appendix 2]
Penalty for breach of contract (related to Article 6, Paragraph 2)

The date on which the notice of cancellation of the accommodation contract was received.			20 days ago	9 days ago	The day before	On the day	No-show
Number of contract applicants	General	Up to 9 people	-	20%	50%	100%	100%
	group	10 to 29 people	20%	30%	80%	100%	100%
	group	More than 30 people	30%	40%	80%	100%	100%

(Note)

1. The percentages in each item represent the ratio of the standard fee to the basic accommodation fee.
2. If the contract period is shortened, a penalty fee equivalent to one day's worth of the first day will be charged, regardless of the number of days shortened.
3. If a portion of a group booking (10 or more people) is cancelled, no cancellation fee will be charged for 10% of the number of guests (rounded up if there is a fraction) as of 10 days prior to the stay (or the day the booking was accepted if it was made later than that).
4. In addition, the Hotel may stipulate different cancellation fees for accommodation packages or for specific groups.