FAQ FAQ

Single rooms, double rooms, and casual twin rooms are 18.9 square meters, while standard twin and quadruple rooms are 28.5 square meters. For other room types, please see the room details.

Single Room, Casual Twin Room, Corner Fourth (110cm x 195cm)
Double room 160cm x 195cm
Standard Twin Room / Deluxe Twin Room: 120cm x 195cm
Four Force crib units (90cm x 195cm each) and four baby cribs (75cm x 125cm each)

60cm (width) x 140cm (height) x 48cm (depth)
*All rooms have a unit bathroom.

The width of the guest room entrance door is 85cm, and the bathroom entrance door is 60cm. We also offer wheelchair rentals, but these are for use within the building only. Please inquire in advance if you require one.

Please see the room details for more information.

All guest rooms are equipped with Wi-Fi, which is available free of charge.

Unfortunately, we do not offer a waiting list service for cancellations. Please understand this in advance.

If you book directly with the Hotel, the following cancellation fees will apply.

• 9 days prior... 20% of the accommodation fee
• - The day before... 50% of the accommodation fee
• - On the day of arrival: 100% of the accommodation fee
• No-show: 100% of the accommodation fee
• *Please note that this may differ for accommodation plans or group bookings. Please check when making your reservation.

If sending by courier service, please send it to: "Tobu Hotel Levant Tokyo Front Desk, 1-2-2 Kinshi, Sumida-ku, Tokyo 130-0013, Japan".
Please enter your planned check-in date and reservation name in the comments section.
If you arrive before check-in time, we will hold your luggage at the front desk.

"check-in"
Standard check-in time is 3 PM. Please note that this may vary depending on your accommodation plan, so please check when making your reservation. For early check-in, if you require a room to be ready at your desired check-in time, we reserve the room from the day before, which generally incurs an additional charge equivalent to one night's stay. Therefore, please be aware that early check-in may not be available depending on the room's occupancy the day before. For further details, please contact our reservations line at 03-5611-5612.
"Checkout"
Standard check-out time is 11:00 AM. Please note that this may vary depending on your accommodation plan, so please confirm when making your reservation. An additional fee will be charged for extended check-out times. Please also note that extended check-out times may not be available depending on the hotel's occupancy on your departure date.

We will do our best to meet your requests, but please understand that we may not be able to accommodate them depending on the operational status on the day of your arrival.

Children who are not yet in school (under elementary school age) can stay free of charge if they share a bed with their parents or use a crib. Please note that cribs are only available for children under one year old and are limited in number. Bed guards are also available for rent; please inquire in advance if you wish to use them.

Please contact us at Hotel reservation number 03-5611-5612.

Parking is not available by reservation. You can use the parking lot without a reservation. The parking lot is located on the first and second basement levels, and there is an underground entrance at the Hotel main entrance.

• *The height limit for vehicles is 2.2m.
• *Please note that you cannot park in the spaces reserved for contract holders.

For hotel guests, the charge is 3,000 yen (tax included) per vehicle per night.

We are very sorry, but we do not have any available. Please use the public bicycle parking facilities around Kinshicho Station.

The following credit cards are accepted:
American Express, VISA, DC, Diners, JCB, Master, UC, UFJNicos, TOBU, UnionPay

Please pay upon arrival.

We accept advance payments via bank transfer or in person at the hotel (cash or credit card). If you wish to pay in advance, please contact our reservation desk so we can confirm the payment details and payment date.

*Please note that we may not be able to accept bank transfers, especially if your stay is approaching. Please contact our reservation desk for details.
TEL: 03-5611-5612 (Direct line for accommodation reservations)

Tickets for Tokyo Disney Resort® are not currently on sale.
The timing for resuming sales is yet to be determined.
Please inquire at the front desk for details. 03-5611-5612

We offer the "Good Neighbor Hotel Shuttle," a free shuttle bus service to Tokyo Disney Resort®, exclusively for Hotel guests.

Hotel massage services can be booked via the phone in your room (extension 40).
Opening hours: 11:00 am - 5:00 am (last appointment at 4:00 am)

We sell Tokyo Skytree tickets exclusively to our hotel guests.

• *Admission vouchers issued by Tokyo Skytree official Hotel must be exchanged for admission tickets at the Tokyo Skytree 4th floor ticket counter on the designated admission date.
  You can enter directly with this ticket. Therefore, it allows for smoother entry compared to purchasing a ticket on-site on the day of your visit.

All guest rooms on the north side of the Hotel offer views of the Tokyo Skytree.
Guests who wish to have a room with a view of Tokyo Skytree should apply through the Skytree-view room guarantee plan.

The distance from the Hotel to Tokyo Skytree Town is approximately 1.5 km.
<On foot>
Approximately 20-30 minutes. Walk straight down Tower View Street towards Tokyo Skytree.
<Taxi>
Approximately 5-10 minutes, approximately 1,000 yen
<Train>
Our Hotel is a 3-minute walk from Kinshicho Station on the Tokyo Metro Hanzomon Line (one stop on trains bound for Oshiage, Minami-Kurihashi, or Kuki) → Oshiage Station, Exit B3. *The entire journey takes approximately 15-20 minutes.

On the 2nd floor, there is a buffet restaurant and a Chinese restaurant, and on the 24th floor, there are Japanese and French restaurants with wonderful views.
Please see this page for details .

There is a lobby lounge called "Crystal Movement" on the 1st floor.
Please see this page for details .

• *Tea time service is also available at "Skytree® View Restaurant "REN"" on the 24th floor.
  [13:00 - 16:30 (Last Order 16:00 / Afternoon Tea until 15:00)]
  Please see this page for details.

It will make things a little busier, but we can prepare everything in as little as three weeks.

We also offer a wedding ceremony-only package.
In addition, taking photos only is also acceptable.

You might think that there aren't many dresses available for pregnant women, but we actually have a wide variety of dresses to choose from.
Please rest assured that we will take into consideration the situation on the day of the wedding reception.
Custom orders are also available.

It is possible to make arrangements that follow the basic flow.
We will hold a preliminary rehearsal.

The chapel can seat up to 80 people, but standing room is available in the aisles.
Please note that the temple can seat up to 64 people, but standing room is not available.

After leaving the chapel, you can hold the ceremony in the private garden on the same floor.
Please take some commemorative photos with your friends in this garden.

Meeting about a month in advance is still sufficient.
It will be smoother if you decide on your dress in advance.

Yes. It will be screened as part of the package price.

There is no charge for bringing in your own items.
Please prepare everything by the day before due to setup requirements.

We have a great value wedding package available for up to 30 guests.
In addition to special discounts on wedding ceremony and attire fees, we have also created a package that includes all the necessary items.

We apologize, but due to inventory management issues, we have a system in place to charge a fee for bringing in items.
Please consult with our staff for details regarding the handling fee.

We provide attire for parents and formal kimonos for attendees.
Additionally, we accept reservations for kimono dressing and hair styling at our beauty salon.
This is especially recommended for those coming from far away.

Take the Sobu Line Rapid train from Tokyo Station for 8 minutes and get off at Kinshicho Station.
It's a 3-minute walk west from the north exit.

We offer a special rate of approximately 20% off for wedding guests.

We have parking facilities on the first and second basement levels.
Parking service vouchers will be distributed at the banquet hall cloakroom.

We have separate waiting rooms available for family members and guests.
Also, please feel free to use the "Crystal Movement" lobby lounge on the 1st floor.

We have separate changing rooms for men and women.

Wheelchairs are available upon request.
Additionally, the 1st-floor lobby is equipped with a wheelchair-accessible restroom.
Since you can access all floors by elevator, I don't think there will be any particular problems moving around the building, from the entrance to the banquet halls and guest rooms.

Reservations are accepted at the Skytree® View Restaurant ""REN"" on the 24th floor, or the Japanese-style suite "Azuma" on the 23rd floor.
Please contact us for more details.

You can choose from a variety of venues.
We can also smoothly assist with changing outfits and transportation after the reception. For parties of 20 or more guests, we have special plans available exclusively for those who have held their wedding reception at our Hotel.

We accept VISA, Mastercard, JCB, American Express, Diners Club, UC, DC, and Mitsubishi UFJ NICOS cards.
As a general rule, advance payment is required 10 days in advance.

We can dispatch a babysitter to your room (additional charge applies).
If requested, we can provide a baby crib (free of charge) in the banquet hall.
Additionally, a nursing room is available in the women's changing room on the 4th floor.