Terms of Use Terms and Conditions

• 1. The accommodation contract and related agreements concluded between this Hotel and its guests shall be governed by these terms and conditions, and matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.
• 2. Notwithstanding the provisions of the preceding paragraph, if the Hotel agrees to special terms and conditions within the limits of laws and customs, those special terms and conditions shall take precedence.

• 1. Anyone wishing to make a reservation at this Hotel must provide the following information to the Hotel:
  • (1) Names of guests and number of guests
  • (2) Date of stay and time of arrival
  • (3) Accommodation charges (in principle, based on the basic accommodation charges, service charges, and taxes listed in Appendix 1.)
  • (4) a. Name of applicant and their contact information b. Name and contact information of the person who will pay the accommodation fee
  • (5) Other matters that the Hotel deems necessary
• 2. If a guest requests to extend their stay beyond the date specified in item 2 of the preceding paragraph, the Hotel will treat this request as a new application for a new accommodation contract at the time the request is made.

• 1. The accommodation contract shall be concluded when the Hotel approves the application described in the preceding article. However, this shall not apply if the Hotel proves that it did not approve the application.
• 2. When a lodging contract is concluded pursuant to the provisions of the preceding paragraph, you will be required to pay a deposit determined by the Hotel, up to the amount of the lodging charges for the lodging period, by the date specified by the Hotel.
• 3. The deposit will be applied to the accommodation charges that the guest is ultimately required to pay. If circumstances arise that require the application of Articles 6 and 18, the deposit will be applied to the penalty fee first, followed by compensation for damages. Any remaining balance will be refunded when the charges are paid in accordance with Article 12.
• 4. If the deposit specified in paragraph 2 is not paid by the date designated by the Hotel in accordance with the provisions of that paragraph, the accommodation contract shall become invalid. However, this applies only if the Hotel has notified the guest of the deadline for payment of the deposit.

• 1. Notwithstanding the provisions of Article 2, Paragraph 2, the Hotel may agree to a special agreement that waives the requirement to pay the deposit specified in the said paragraph after the contract has been concluded.
• 2. If the Hotel does not request payment of the deposit specified in Article 2, Paragraph 2, when accepting an application for accommodation, and does not specify a payment deadline for said deposit, it will be treated as if the special agreement in the preceding paragraph has been agreed upon.

Our Hotel reserves the right to refuse to enter into a lodging contract in the following cases:

• (1) When the accommodation application does not comply with these terms and conditions.
• (2) When there are no rooms available due to full occupancy.
• (3) When it is deemed that a person seeking accommodation is likely to engage in any conduct in connection with their stay that violates laws and regulations, public order, or good morals.
• (4) When a person seeking accommodation is found to fall under any of the following categories (a) to (c):
  • (i) Organized crime groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as "organized crime groups"), members of organized crime groups as defined in Article 2, Item 6 of the same Act (hereinafter referred to as "organized crime group members"), quasi-members of organized crime groups, or persons related to organized crime groups or other anti-social forces.
  • (b) When the corporation or other organization is controlled by a yakuza group or its members.
  • (c) A corporation whose officers include any member of an organized crime group.
• (5) When a person intending to stay at the hotel is likely to cause significant inconvenience to other guests, or when such behavior or actions occur.
• (6) When the person seeking accommodation is a patient with a specified infectious disease as defined in Article 2, Paragraph 6 of the Hotel Business Act (Act No. 138 of 1948).
• (7) When a person seeking accommodation makes a physical attack (assault, injury), a psychological attack (threats, slander, libel, insult, abusive language), a demand for prostration, or any other act in which the means and manner of fulfilling the demand are inappropriate in light of the validity of the content of the demand, or when a person makes an unreasonable demand, such as an unfair discount, transportation not included in the contract, or other excessive service, or when it is determined that the person has previously made a similar act at this Hotel or another Hotel.
• (8) When it is not possible to provide accommodation due to natural disasters, facility malfunctions, or other unavoidable circumstances.
• (9) In addition to (7), when the provisions of the Ministry of Health, Labour and Welfare Ordinance (Article 5 of the Hotel Business Act, "Specific Request Acts") and the provisions of the Hotel Business Act Enforcement Ordinance established by the prefecture apply.

• 1. Guests may cancel their accommodation contract by notifying the Hotel.
• 2. If a Hotel cancels all or part of the accommodation contract due to reasons attributable to the guest (excluding cases where the Hotel has specified a payment deadline for the deposit and requested payment in accordance with Article 3, Paragraph 2, and the guest cancels the accommodation contract before that payment), the hotel will charge a cancellation fee as specified in Appendix 2. However, this applies only if the Hotel has agreed to a special agreement under Article 4, Paragraph 1, and has informed the guest of their obligation to pay a cancellation fee if they cancel the accommodation Hotel when agreeing to that special agreement.
• 3. If a guest does not arrive by 8:00 PM on the day of their stay (or two hours after the specified arrival time if one has been specified in advance) without contacting the Hotel may consider the reservation to have been canceled by the guest.

• 1. This Hotel may cancel the accommodation contract in the following cases:
  • (1) When it is deemed that a guest may engage in or has engaged in any act in connection with their stay that violates laws and regulations, public order, or good morals.
  • (2) When a guest is found to fall under any of the following categories (a) through (c):
  • (i) Organized crime groups, members of organized crime groups, quasi-members of organized crime groups, or persons associated with organized crime groups or other anti-social forces.
  • (b) When the corporation or other organization is controlled by a yakuza group or its members.
  • (c) A corporation whose officers include any member of an organized crime group.
  • (3) When a guest is likely to cause significant inconvenience to other guests, or when a guest engages in such behavior or conduct.
  • (4) When a guest is a patient with a specific infectious disease, or has any other illness that may be contracted through infection.
  • (5) When a guest makes a physical attack (assault, injury), a psychological attack (threats, slander, libel, insult, abusive language), a demand for prostration, or any other act in which the means or manner of fulfilling the demand are inappropriate in light of the reasonableness of the content of the demand, or when a guest demands an unfair discount, transportation not included in the contract, or other excessive services that exceed a reasonable scope, or when it is determined that the guest has previously made a similar act at this Hotel or another Hotel.
  • (6) When it is not possible to provide accommodation due to force majeure such as a natural disaster.
  • (7) In addition to (5), when the provisions specified by the Ministry of Health, Labour and Welfare Ordinance (Article 5 of the Hotel Business Act, "Specific Request Acts") and the provisions of the Hotel Business Act Enforcement Ordinance established by the prefecture apply.
  • (8) When smoking outside of designated areas, vandalizing fire safety equipment, or otherwise failing to comply with the prohibited items in the Hotel's rules of use (limited to those necessary for fire prevention).
• 2. If the Hotel cancels the accommodation contract pursuant to the provisions of the preceding paragraph, the hotel will not charge for any accommodation services that the guest has not yet received.

• 1. Guests are required to register the following information at the Hotel's front desk on the day of their stay.
  • (1) Name, age, address and contact information of the guest
  • (2) For foreign nationals who do not have an address in Japan, nationality, place of entry and date of entry, and a copy of their passport.
  • (3) Departure date and scheduled departure time
  • (4) Other matters that the Hotel deems necessary
• 2. If a guest intends to pay the charges stipulated in Article 12 using a method other than currency, such as a lodging voucher or credit card, they must present these in advance at the time of registration as described in the preceding paragraph.

• 1. Guests may use their Hotel rooms from 3:00 PM to 11:00 AM the following day. However, for guests staying multiple nights, they may use the room all day, excluding the arrival and departure days.
• 2. Notwithstanding the provisions of the preceding paragraph, this Hotel may allow the use of guest rooms outside the hours specified in that paragraph. In this case, an additional charge will apply.
• 3. Depending on the accommodation plan, additional charges may apply that differ from those stipulated in the preceding paragraph.

Guests are required to abide by the rules and regulations set forth and displayed within the Hotel Hotel on the Hotel .

The operating hours for Hotel main facilities will be announced on our Hotel website and through notices posted in various locations. Please note that operating hours may be temporarily changed if necessary. In such cases, we will inform you promptly.

• 1. The breakdown of accommodation charges payable by guests is as shown in Appendix 1.
• 2. Payment for the accommodation charges and other fees mentioned in the preceding paragraph shall be made at the front desk upon check-in by the guest or when requested by the Hotel, using cash, vouchers, accommodation vouchers, credit cards, or other equivalent methods.
• 3. Even if a guest chooses not to stay in a room after the Hotel has provided it and made it available, the accommodation fee will still be charged.

• 1. The Hotel will compensate guests for any damages incurred in the performance of or due to non-performance of the accommodation contract and related agreements. However, this shall not apply if the damage is not attributable to the Hotel.
• 2. Our Hotel regularly conducts fire safety inspections in accordance with the Fire Service Act, but we are also insured under a hotel liability insurance policy to deal with any potential fires or other incidents.

• 1. If the Hotel is unable to provide a guest with the room they have contracted, it will, with the guest's consent, arrange alternative accommodation under the same conditions as far as possible.
• 2. Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange alternative accommodation for the guest, it will pay the guest compensation equivalent to the cancellation fee, and this compensation will be applied to the amount of damages. However, if the inability to provide a room is not attributable to the Hotel, no compensation will be paid.

• 1. If any loss, damage, or other harm occurs to items, cash, or valuables deposited with the front desk by a guest, the Hotel will compensate for the damage unless it is due to force majeure. However, in the case of cash and valuables, if the Hotel requests disclosure of their type and value and the guest fails to do so, the Hotel will compensate for the damage up to a maximum of 150,000 yen.
• 2. If any items, cash, or valuables brought into the Hotel by a guest and not deposited with the front desk are lost, damaged, or otherwise harmed due to the Hotel's willful misconduct or negligence, the Hotel will compensate for the damage as appropriate. However, for items whose type and value were not declared in advance by the guest, the Hotel will compensate for the damage up to a maximum of 150,000 yen, except in cases of willful misconduct or gross negligence on the part of the Hotel .

• 1. If a guest's luggage arrives at the Hotel prior to their stay, the Hotel will only be responsible for its safekeeping if it has been agreed upon in advance, and will hand it over to the guest when they check in at the front desk.
• 2. If a guest leaves luggage or personal belongings behind at the Hotel after checking out, the Hotel will, in principle, wait for contact from the owner and request their instructions. If no contact is received from the owner, the Hotel will handle the items in accordance with its prescribed management procedures, based on the Lost Property Act and the instructions and guidance of the local police station. Please note that cash and valuables will be kept for 7 days including the day they are found, after which they will be handed over to the nearest police station. Other items will be disposed of after 3 months.
  However, food and beverages, magazines, items that may impair hygiene, and other items equivalent to waste will be disposed of the following day, even if they are still within the storage period.
• 3. In the cases of the preceding two paragraphs, the responsibility for the safekeeping of guests' luggage or personal belongings shall be governed by the provisions of Article 15, paragraph 1 in the case of paragraph 1, and by the provisions of Article 15, paragraph 2 in the case of paragraph 2.

When guests use the Hotel's parking lot or affiliated parking lots, or when guests use parking lots recommended by the Hotel, the Hotel only provides the parking space and guidance; it does not assume responsibility for the management of the vehicle. However, the hotel will be liable for compensation if damage is caused due to the Hotel's willful misconduct or negligence.

If the Hotel suffers damage due to the intentional act or negligence of a guest, the guest shall compensate the Hotel for such damage.

• 1. These terms and conditions constitute standard terms and conditions under the Civil Code, and each provision of these terms and conditions may be amended in accordance with the provisions of the Civil Code if it is in the general interest of the guests or if there are reasonable grounds to necessitate such amendment.
• 2. Any changes to these Terms and Conditions will be posted on the Hotel website and will take effect from the effective date specified at the time of posting. When these Terms and Conditions are changed, we will provide a written notice detailing the changes or an announcement on the television in your room.

1. Regarding the use of guest rooms

• 1. Please check the evacuation route map posted on the back of the door leading to your room.
• 2. Please be sure to lock the door from the inside and the door guard while you are staying, especially when you go to sleep.
• 3. When someone knocks on the door, either open the door with the door guard engaged or check through the peephole. Also, if you suspect an intruder has arrived, do not open the door carelessly and be sure to contact the front desk.
• 4. Smoking is prohibited in areas prone to fire (especially beds) and in non-smoking rooms. Please note that if smoking is discovered, a room cancellation fee will be charged.
• 5. Please do not use any open flames, candles, or other heating or cooking equipment in guest rooms or corridors without the Hotel's permission. Cooking in guest rooms is strictly prohibited.
• 6. Do not hang clothes or laundry on the lampshade.
• 7. Using guest rooms for purposes other than accommodation, such as commercial activities (exhibitions, etc.) without the Hotel's permission, is strictly prohibited.
• 8. Do not move any items in the guest room without the Hotel's permission, and do not take any small items or furnishings from the guest room outside the room. In the event of loss or damage to any items, you may be required to compensate for the actual cost.
• 9. Please meet with visitors in the lobby.
• 10. Long-term accommodation contracts do not create any leasehold rights, residential lease rights, or other rights under the Housing and Building Lease Act or other laws relating to housing.
• 11. We strictly prohibit accommodation for anyone other than registered guests.
• 12. We will not allow minors to stay without parental permission.

2. Guest room key card

• 1. When leaving your room during your stay, please be sure to take your key card with you and make sure the door is locked.
• 2. When using the Hotel's restaurants, bars, etc., please provide your card key or room number to the staff.
• 3. Please be sure to return your key card to the front desk when you depart from the Hotel. If you lose it, you may be required to pay for its replacement.

3. Valuables

• For the safekeeping of cash, securities, and other valuables during your stay, please use the safe in your room or deposit them at the front desk.

4. Items entrusted to us

Unless otherwise specified, your belongings will be stored as follows. Items left for storage after the storage period will be treated as if you do not intend to retrieve them, in accordance with the law. *Items left at the front desk for hotel guests and non-guests / 1 month

5. lost and found

Lost items will be kept for 7 days, including the day they are found, after which they will be handed over to the nearest police station.

6. The bill

• 1. A deposit for the room rate is required upon arrival. (This includes room rate, service charge, and taxes.)
• 2. Payment for your stay may be made in cash, by voucher, accommodation voucher, credit card, or any other payment method approved by the Hotel. You may be asked to settle your bill even during your stay.
• 3. If payment is to be received from someone other than the guest, and payment is not received by the specified date, we will directly request payment from the guest.
• 4. We do not offer reimbursement for purchases made at stores not operated by our Hotel or for purchases made outside the Hotel.
• 5. In addition to statutory taxes, a service charge is added to the bill, so we respectfully decline any gratuities.

7. Please refrain from bringing items or engaging in any behavior that may disturb other guests within the Hotel.

• 1. Dogs, cats, small birds, and other pet animals.
• 2. Flammable or combustible materials.
• 3. Anything that emits a foul odor or is toxic.
• 4. Anything else whose possession is prohibited by law.
• 5. Gambling, intimidating behavior, acts that disrupt public order, or any actions or words that cause offense or inconvenience (including noise) to other customers.
• 6. Leaving your room while wearing nightwear, slippers, etc.
• 7. Distribution of advertisements and promotional materials, sale of goods, solicitation, etc.

Customers (hereinafter referred to as "Customers") who use the internet accommodation reservation system provided by Tobu Hotel Levant Tokyo (hereinafter referred to as "this Service") agree to the terms and conditions of these Terms of Use and use the service accordingly.

These terms and conditions apply only to the use of this service. After a reservation is confirmed, you shall be subject to the accommodation terms and conditions and applicable laws and regulations.

As a general rule, if you are using a computer other than one that supports Japanese, our Hotel cannot guarantee its operation and will not be held responsible for any results or consequences. Furthermore, even with a Japanese-compatible computer, the service may not function correctly depending on your computer's settings, and the same applies in this case.

When using this service to make a hotel reservation, customers are required to register user information such as their email address, name, contact information, and password (hereinafter referred to as "user information"). Registration of information other than the required information is entirely at the customer's discretion.

Customers are responsible for managing their passwords to prevent them from being known to others, and they are required to change their passwords regularly. Customers are responsible for any damages resulting from insufficient password management, misuse, or use by a third party, and the Hotel assumes no responsibility whatsoever.

If a customer makes a reservation for a third party other than themselves, they must obtain prior consent from the hotel to provide the Hotel with any personal information related to that third party.

User information registered with this service will be used solely for hotel reservations, and the required information will be filled out in the guest register as stipulated by law at check-in. In addition, customers who have given "permission to receive direct mail" during user registration may receive direct mail via postal mail and email from this Hotel and the Tobu Hotel Group, with whom user information is shared pursuant to Article 9.

Customers are required to update their registered user information, such as their email address, if any changes occur. Furthermore, if they discontinue using this service, they are required to delete their registered user information. These procedures should, in principle, be performed by the customer themselves via the designated URL listed on the website.
Our Hotel reserves the right to delete user information without notice if a customer has not used this service for more than one year.

Our Hotel will share user information with other hotels in the Tobu Hotel Group that use the same reservation system.
The Tobu Hotel Group, which will jointly utilize user information, includes Courtyard by Marriott Ginza Tobu Hotel, Tobu Hotel Levant Tokyo, Narita Tobu Hotel Airport, Utsunomiya Tobu Hotel Grande, Shibuya Tobu Hotel, Kawagoe Tobu Hotel, Shinagawa Tobu Hotel, Ageo Tobu Hotel, Nikko Lakeside Hotel, Sendai International Hotel, Sapporo Tobu Hotel, and Tobu Railway Co., Ltd.

This service employs SSL encryption and other security measures when transmitting data on registration and application screens, but complete security cannot be guaranteed. Furthermore, emails sent to customers, hotel guests, and the Hotel regarding reservation confirmations will not be encrypted.

• (1) If the customer has given their consent
• (2) When it is necessary to provide personal data to a third party in order to protect the life, body, or property of the customer, and it is difficult to obtain the customer's consent.
• (3) When it is necessary to provide personal data to a third party for the improvement of public health or the promotion of the sound upbringing of children, and it is difficult to obtain the consent of the customer.
• (4) When disclosure is requested by a court, public prosecutor's office, police, bar association, consumer center, or other organization with similar authority.
• (5) In the event that the Hotel business is transferred to a third party in the future due to a merger or other reasons, the information will be provided to the third party that succeeds to the business.

Reservations made through this system are considered confirmed when the reservation completion screen is displayed on the customer's computer. However, in the case of waitlist requests and inquiry reservations, the reservation is considered confirmed when the Hotel sends a notification of acceptance of the reservation.

In principle, customers are responsible for canceling or modifying reservations made through this system. However, if a customer is unable to use this service due to being out or other reasons, they should contact the Hotel directly.
If you cancel your reservation, you may be required to pay a cancellation fee as stipulated in our Hotel's terms and conditions.

As a general rule, guests are required to pay the accommodation fee displayed at the time of booking through this service upon check-in. If local taxes, service charges, etc., are not included in the accommodation fee, these will be paid together with the accommodation fee.

When making a reservation through this system, as a general rule, you cannot apply any additional discounts from your membership organization. Furthermore, we may decline to provide points to other companies' mileage programs depending on the reservation price; customers wishing to receive points should confirm with the Hotel in advance.

• (1) When a person makes numerous reservations without any intention of staying overnight.
• (2) When it is determined that there is an act that infringes or may infringe upon the copyrights or other rights of other customers, third parties, or the Hotel.
• (3) When it is deemed that there is a risk of the person engaging in acts that are contrary to public order or good morals in relation to their stay.
• (4) When it is deemed that there is a risk of the person committing a criminal act or an act that could lead to a criminal act.
• (5) When it is determined that there is any commercial activity related to the Service, or any activity aimed at preparing for such activity, that is not approved by the Hotel.
• (6) When it is deemed that there is a risk of the person engaging in any act that would interfere with the operation of this system.
• (7) When it is deemed that there is a risk of the system being damaged.
• (8) When a password is used illegally or there is a risk of such use.
• (9) When a person makes a false declaration or notification to the Hotel.
• (10) When there is an act of using or providing harmful programs such as computer viruses through or in connection with this system, or when there is a risk of such an act.
• (11) When the person seeking accommodation is a member of an organized crime group, an organized crime group member, an organized crime group-related organization or person, or any other anti-social force.
• (12) When the person seeking accommodation is a corporation or other organization whose business activities are controlled by a yakuza or a member of a yakuza.
• (13) When the person seeking accommodation is a corporation and one of its officers is a member of an organized crime group.
• (14) When it is determined that there is any other act that violates or is likely to violate laws and regulations.
• (15) Any other situation in which the Hotel deems it likely that the guest may engage in any other conduct that it deems inappropriate.

In the event of a natural disaster, incident, or other emergency, or if there is a risk of such an event occurring, or if regular or emergency maintenance of the Hotel's systems is performed, or if there is a failure in the Hotel 'Hotel telecommunications equipment or other unavoidable circumstances, the Hotel may, at its discretion, interrupt or suspend all or part of the operation of this service. In the event of interruption or suspension of the provision of this service pursuant to the provisions of the preceding paragraph, the hotel will provide prior notice by means of a method deemed appropriate by the Hotel, such as posting a notice on its website. However, this shall not apply in the case of an emergency.
Regardless of the reason, this Hotel shall not be liable for any damages incurred by customers as a result of the interruption or suspension of this service.

If a customer becomes involved in a dispute with another customer or a third party, the customer shall resolve the dispute at their own expense and responsibility, and shall not cause any inconvenience or damage to the Hotel.

The Hotel reserves the right to change these rules without prior notice to guests if it deems it necessary. The revised rules will become effective from the time they are posted on the website.
Please note that after any changes are made to these rules, only the revised rules will be valid, and the previous rules will become invalid.

The use of the service, as well as the interpretation and application of the posted information and these Terms of Use, shall be governed by Japanese law unless otherwise specified. In the event of any dispute arising in connection with the use of this site, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.
These terms and conditions will come into effect on April 1, 2005, Japan Standard Time.

1. Banquet duration and handling of additional room charges

The contracted time for using the banquet hall, etc., from start to finish (including preparation and dismantling time), is the standard fee (hereinafter referred to as "banquet time"). If this banquet time is exceeded, an additional fee will be charged according to the excess time. However, please note that we may not be able to accommodate extensions of the usage time depending on the next venue usage time.

2. Confirmation of the number of paying users

Please inform the Hotel staff of the final number of paying guests (hereinafter referred to as "paying guests") for whom food and beverages will be provided, by noon two days prior to the date of the banquet or other event. After that time, all arrangements will be completed, and even if the number of attendees on the day is less than the final number of paying guests, you will be charged for the final number of paying guests.

3. Deposit

A deposit is required when making reservations for banquets and other events. The amount of the deposit will be determined by the Hotel based on the total cost of the banquet (minimum deposit of 50,000 yen).

4. Advance payments and settlements

As a general rule, the estimated amount provided by the Hotel must be paid in cash at least 10 days before the date of the banquet. Any remaining balance, including any additional charges incurred after the advance payment, will be settled on the day of the event.

5. Cancellation fee

If you cancel or change the date of a banquet or other event that has already been contracted due to your own circumstances, the following cancellation or date change fees will apply.

6. Arrangements for decorations, entertainment, etc.

For decorations, floral arrangements, sound and lighting, entertainment, gifts, and banquet companions related to banquets and other events, we will arrange these services through the Hotel's designated vendors. If you wish to directly request services from vendors other than those designated by the Hotel, please contact the Hotel in advance and obtain their approval before making arrangements, in order to ensure the smooth operation of the banquet hall and other venues. (Please refrain from directly contacting vendors without obtaining prior consent from the Hotel.)

7. Instructions for contractors you have directly requested

With the Hotel 's approval, the hotel will instruct the contractors directly hired by the guests to carry out the delivery and removal of equipment and materials for decorations, entertainment, etc. related to banquets, etc., as well as the size, installation method, location, and time of installation of signs, etc., in accordance with certain rules, taking into account the Hotel 's aesthetics, traffic flow, etc.

8. compensation for damages

Guests (including all parties on the guest's side) and any contractors directly hired by the guest are requested to take sufficient care not to damage or break any facilities, fixtures, or equipment. In the event of any damage or breakage to facilities, fixtures, or equipment, the Hotel's designated contractor will be responsible for the repairs, but the guest will be responsible for all costs (including compensation for damages).

9. Prohibitions

The following items are prohibited, so please refrain from doing so.

• ① Bringing in dogs (excluding guide dogs, hearing dogs, service dogs, etc.), cats, small birds, other pets, livestock, etc.
• ② Bringing in or using flammable or combustible materials.
• ③ Bringing in items that emit a foul odor (or a strong fragrance).
• ④ Gambling or any other act that disrupts public order, or any words or actions that cause inconvenience to other customers.
• ⑤ Moving or using any equipment without permission.
• ⑥ Use for purposes other than those intended, and work or events conducted outside of the venue.
• ⑦ Transferring or subletting the right to use part or all of the venue to a third party.
• ⑧ Any other actions prohibited by law, or any actions deemed inappropriate by the Hotel.

10. Cancellation

Our Hotel reserves the right to refuse reservations for banquet hall use or to cancel existing banquet contracts in the following cases:

• ① If the applicant (contractor) or attendee is a member of an organized crime group, an organized crime group affiliated with an organized crime group, or an affiliate thereof, or is otherwise an anti-social force, or if there is a risk of them engaging in acts that violate laws and regulations or public order and morals, or if the Hotel determines that they may cause inconvenience to other guests.
• ② When an unreasonable burden is requested regarding banquets, etc.
• ③ When the banquet hall cannot be used due to natural disasters or other unavoidable circumstances.
• ④ When any of the matters stipulated in these Terms of Use are violated.

11. Reservation deadline

When you apply for a provisional reservation, we generally set the following deadline for provisional reservations.
Please let us know whether or not the event is scheduled to be held by the deadline below.

• For reservations made more than 3 months in advance, the period is 15 days from the date of provisional booking.
• For reservations made less than 3 months in advance, the period is 7 days from the date of provisional booking.

1. Sales

Our Hotel restaurants' operating hours will be announced on signs and in brochures. Please note that operating hours may be changed or the restaurant may be closed in unavoidable circumstances. In such cases, we will inform you through appropriate means.

2. Prohibitions

• ① Gambling or any other act or behavior that disrupts public order or causes inconvenience to other customers.
• ② Bringing in dangerous materials such as flammable or combustible substances.
• ③ Bringing in dogs, cats, small birds, other pets, or livestock other than guide dogs or assistance dogs.
• ④ Bringing in items that emit foul odors.
• ⑤ Moving of Hotel furnishings and equipment.
• ⑥ Using the service for purposes other than those stated at the time of reservation.
• ⑦ Other acts prohibited by law

3. Refusal of service and cancellation of reservation

We reserve the right to refuse service (including reservations) in the following cases. Furthermore, if any of these facts become apparent after a reservation has been made, we reserve the right to cancel the reservation.

• (1) If any of the users fall under any of the following circumstances
  • ① Members of designated organized crime groups or their related parties, or other anti-social forces (hereinafter referred to as "organized crime groups, etc.") under the "Act on Prevention of Unjust Acts by Organized Crime Groups" (Act No. 77 of 1991).
  • ② Corporations or other organizations whose business activities are controlled by organized crime groups, or their members.
  • ③ A corporation or its members whose officers include individuals who are members of organized crime groups, etc.
  • ④ Persons who are judged to be likely to engage in acts that violate laws or public order and morals.
• (2) When you engage in any behavior that is deemed to cause inconvenience to other guests of this Hotel.
• (3) When a person makes unreasonable demands of the Hotel or Hotel employees through violence, threats, extortion, or intimidation, or demands an unreasonable burden that exceeds a reasonable scope, or when it is determined that a person has previously engaged in similar conduct.
• (4) When you violate these Restaurant Terms of Use, or when the Hotel determines that there is a risk of you violating them.
• (5) When the Hotel determines that it cannot permit the use of the Hotel .

4. Disclaimer

• ① The Hotel cannot be held responsible for any take-out items such as cakes sold at the restaurant after their expiration date.
• ② If you have any allergies, please inform us in advance when making your reservation. If you do not inform us, you will be responsible for handling any allergies yourself.
• ③ The menu may be subject to change depending on the availability of ingredients and other circumstances.

5. compensation for damages

Please take sufficient care to avoid intentionally damaging or breaking any of the restaurant's facilities, fixtures, or equipment.
If any damage occurs to the facilities, equipment, etc., the restaurant will provide instructions regarding repairs, and you will be required to repair them promptly or compensate for the equivalent amount.

6. Final confirmation of the number of people in your reservation

Please contact the restaurant staff by 7 PM the day before your reservation to let us know the quantity of food and other items you would like prepared.
From that point onward, all arrangements will be completed, so even if the number of attendees decreases, you will be charged for the confirmed number of people.

7. Regarding the cancellation of group reservations