Accommodation Rules

Rules Accommodation Rules

Accommodation Rules

At Utsunomiya Tobu Hotel Grande, in order to ensure the safety and comfort of our guests, we have established the following terms of use in accordance with Article 10 of our Accommodation Agreement. We ask that you please abide by these rules. If you do not comply with these rules, we may be forced to refuse your accommodation and use of the Hotel's facilities.
Please note that our Hotel cannot be held responsible for any accidents resulting from failure to follow these rules.

Article 1: Use of Guest Rooms

  • 1. Please check the evacuation route map posted on the inside of the door leading to your room.
  • 2. Please be sure to lock the door from the inside and the door guard while you are staying, especially when you go to sleep.
  • 3. When someone knocks on the door, either open the door with the door guard engaged or check through the peephole. Also, if you suspect an intruder has arrived, do not open the door carelessly and be sure to contact the front desk.
  • 4. Smoking is prohibited in areas prone to fire (especially beds) and in non-smoking rooms. Please note that if smoking is discovered, a room cancellation fee will be charged.
  • 5. Please do not use any open flames, candles, or other heating or cooking equipment in guest rooms or corridors without the Hotel's permission. Cooking in guest rooms is strictly prohibited.
  • 6. Do not hang clothes or laundry on the lampshade.
  • 7. Using guest rooms for purposes other than accommodation, such as commercial activities (exhibitions, etc.) without the Hotel's permission, is strictly prohibited.
  • 8. Do not move any items in the guest room without the Hotel's permission, and do not take any small items or furnishings from the guest room outside the room. In the event of loss or damage to any items, you may be required to compensate for the actual cost.
  • 9. Please meet with visitors in the lobby.
  • 10. Long-term accommodation contracts do not create any leasehold rights, residential lease rights, or other rights under the Housing and Building Lease Act or other laws relating to housing.
  • 11. We strictly prohibit accommodation for anyone other than registered guests.
  • 12. We will not allow minors to stay without parental permission.

Article 2. Card key for guest rooms

  • 1. When leaving your room during your stay, please be sure to take your key card with you and make sure the door is locked.
  • 2. When using the Hotel's restaurants, bars, etc., please provide your card key or room number to the staff.
  • 3. Please be sure to return your key card to the front desk when you depart from the Hotel. If you lose it, you may be required to pay for its replacement.

Article 3 Valuables

For the safekeeping of cash, securities, and other valuables during your stay, please use the safe in your room or deposit them at the front desk.

Article 4 Items entrusted to us

Unless otherwise specified, your belongings will be stored as follows. Items that have not been stored for the period will be treated as items that you do not intend to retrieve, in accordance with the law.

  • *Items left at the front desk for overnight and non-staying guests can be stored for 1 month.

Article 5 Lost property

Lost items will be kept for three months, including the day they are found, after which they will be disposed of.

Article 6 Account

  • 1. A deposit for the room rate is required upon arrival. (This includes room rate, service charge, and taxes.)
  • 2. Payment for your stay may be made in cash, by voucher, accommodation voucher, credit card, or any other payment method approved by the Hotel. You may be asked to settle your bill even during your stay.
  • 3. If payment is to be received from someone other than the guest, and payment is not received by the specified date, we will directly request payment from the guest.
  • 4. We do not offer reimbursement for purchases made at stores not operated by our Hotel or for purchases made outside the Hotel.
  • 5. In addition to statutory taxes, we charge a 10% service fee on your bill, so we respectfully decline any gratuities.

Article 7 Matters to be stopped

Please refrain from bringing items or engaging in any behavior that may disturb other guests within the Hotel.

  • 1. Dogs, cats, small birds, and other pet animals.
  • 2. Flammable or combustible materials.
  • 3. Anything that emits a foul odor or is toxic.
  • 4. Anything else whose possession is prohibited by law.
  • 5. Gambling, intimidating behavior, acts that disrupt public order, or any actions or words that cause offense or inconvenience (including noise) to other customers.
  • 6. Going outside the guest room in pajamas, slippers, etc.
  • 7. Distribution of advertisements and promotional materials, sale of goods, solicitation, etc.
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